Park Hyatt Chicago

This was my first time staying at a Park Hyatt hotel. One of the main reasons was the location of everything. It's in a good area with good foot traffic. The hotel itself was very nice, and the customer service was exceptional. The room we got was nice and considered an 'upgrade'. I liked that you can control the curtains with a push button. The bed was very comfortable. We were also able to get a late checkout, which helped a lot. Overall, it was a very nice hotel with superb customer service.

Stayed here for 5 nights and the rooms were nice but we did have quite a few issues. 1- requested more towels and washcloths one evening, and was told they would be sent to my room immediately. We waited around and they never came that night. We then are awaken by a knock at the door at 6:43 am with the towels and washcloths…. 2. Was told by staff I would be able to see the New Years Eve fireworks from my lake (navy pier) facing room and planned my whole NYE based on that. Well, midnight comes and we could not see the fireworks!!! 3. The women’s steam room was not working during my stay and the spa staff acted as if it was my problem, not theirs. Also the spa is not what you would expect for a 5 star hotel. You have to walk through the spa to get to the gym and people can just walk by the waiting area (to go to pool,etc) while you are waiting for your spa appointment. In other words, it wasn’t a separate private area with the typical spa amenities such as a soaking pool, specialty showers, aromatherapy rooms, etc.

Absolutely thrilled with my stay at Park Hyatt Chicago! From the moment I walked through the doors, the staff were incredibly welcoming and attentive. They really know how to make you feel special. The hotel itself is a masterpiece of elegance and comfort. The lobby's tasteful decor instantly puts you in a relaxed mood. But it's the room that's the real game-changer. Spacious, immaculately clean, and furnished with an eye for detail that only adds to the luxurious experience. And let's talk about the view—breathtaking view of the Chicago Water tower. The staff even gave us a bottle of champagne knowing it was my wife’s birthday. Truly an exceptional stay! Can't wait for my next visit. Five stars all the way!

Post renovation this hotel has really great amenities and dining. We loved the sushi bar and the drinks! The wife enjoyed the spa a lot and we thought it was a great value. Two person soaking tub in the suite was a lovely touch and a great way to celebrate. Excellent Globalist recognition. Room service was great. Walkable to lots of places in Chicago. We had a brisk walk to Lou Malnati's!

We recently stayed at the Park Hyatt Chicago for the last five nights, and we all had a wonderful time. What a beautiful property that is located right in the heart of the city near Michigan Avenue. We stayed in one of the Chicago Avenue Suites and absolutely love the newly remodeled room and all of its amenities. The property reminds me very much of the Park Hyatt New York, which is also an outstanding hotel within the Hyatt portfolio. The service from the entire staff during our stay was 11 out of 10, and the service in particular at NoMI every day was fantastic. You really can't get a better experience than what we had this visit. We will definitely be back!

We recently stayed at the Park Hyatt Chicago. Pros: - Outstanding service from the doorman to the concierge. Particularly appreciated the turndown service and the complimentary desserts. - Spacious room and bathroom, with features like a Rainfall shower and double vanity. - Premium Le Labo bath products. - Recently renovated rooms with a contemporary design and up-to-date technology. - Convenient location right next to Michigan Avenue. Cons: - The room was quite clean on the surface, but we found some stray hairs between the bed sheet and mattress cover. - Amenities seem to be a little limited. Overall we enjoyed our stay and would definitely come back.